Frequently Asked questions



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Frequently Asked Questions

 

Q. How does the system work?

Q. What happens if I am sleeping in bed?

Q. What happens if I just leave the room for a minute or two?

Q. Can I keep my current thermostat?

Q. What voltage is the system?

Q. Can I install it myself?

Q. How much does it cost?

Q. How can I get a rebate to help pay for the system?

Q. Will it be too cold/hot when I return?

Q. Will it work with my system?

Q. Can it control lighting as well?

Q. What kind of savings can I expect?

Q. How many installations have you done?

Q. Is your system wired or wireless?

Q. Can you integrate your system with our building control system?

Q. What kind of guarantee do you offered with your system?

 

 


Q. How does the system work?

Utilizing a Passive Infrared Sensor (PIR), the Energex System identifies when an individual is present in their unit or if they are away. If they are away from their unit, the Energex system begins to set back the temperature gradually a degree every 40 minutes to a maximum of 6 degrees.

Q. What happens if I am sleeping in bed?

If an individual is asleep there will be no adjustment. The PIR Sensor works by detecting heat emitted from individuals even when covered by objects or there is no movement.

Q. What happens if I just leave the room for a minute or two?

Our system is very intelligent and waits for a period of 45 minutes prior to beginning the setback.

Q. Can I keep my current thermostat?

Yes!  Our system can easily be integrated into any thermostat, on board control, or heating/cooling system.

Q. What voltage is the system?

Similar to all electronics equipment, the Energex system requires a 24 Volt input to power the PIR sensor and operate.

Q. Can I install it myself?

The Energex system has a simplified installation process, but still requires a professional electrician to install.  For individual safety and warranty purposes, we do not recommend installation by non-qualified technicians.

Q. How much does it cost?

The cost is dependent on the equipment requirements and complexity of the project but a project estimate and savings analysis will be provided upon request.

Q. How can I get a rebate to help pay for the system?

Energex Systems have been thoroughly tested by utility commissions and qualifies for various local and government energy efficiency rebates. All incentive opportunities will be researched and supplied along with the savings analysis.

Q. Will it be too cold/hot when I return?

Our highest priority is to ensure that there is no discomfort whatsoever.  Temperature controls are very subjective which is why there are over 30 different factors taken into account that influence the setback schedule.  If there happens to be any complications, we are able to make adjustments directly on the system board to slow the setback or extend the delay.

Q. Will it work with my system?

Yes! The Energex system has been integrated with every heating/cooling system presently on the market.

Q. Can it control lighting as well?

Yes! The Energex system has numerous capabilities built in and can be integrated with lighting, daylight harvesting, door/window contacts.  It also comes pre-programmed with the ability to add on web based controls, demand management, and energy monitoring.

Q. What kind of savings can I expect?

Savings depend on various factors such as climate zone, building structure, heating system, setback configuration. Our Engineering team will require some basic information and perform a building model analysis to project the savings opportunity and include this in the preliminary analysis.

Q. How many installations have you done?

The Energex system has been deployed in over 150,000 rooms within Universities/Colleges, Senior Living Facilities, Commercial, Hotels/Resorts, Government Housing, and Residential buildings.

Q. Is your system wired or wireless?

The Energex system can be deployed both wired or wirelessly.  As the system utilizes small, low voltage wires, it is frequently unnecessary to utilize wireless systems.

Q. Can you integrate your system with our building control system?

Yes! The Energex system has been designed to work autonomously so it can focus its attention on each zone, but it can easily be connected to a front-end system for centralized management.

Q. What kind of guarantee do you offered with your system?

Our superior technology and services has been an integral part of our success and we are confident that our system will significantly reduce energy waste in your building without effecting comfort.  The confidence in our solution is backed by our pledge to ensure complete client satisfaction.  If our products do not meet the minimum expected energy reductions, or causes any client dissatisfaction, we will quickly do everything possible to rectify the problem, or reimburse our clients in full for their purchase.


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